Dog Home Boarding & Dog Grooming - Chelmsford



Tel: 07925883914



Our Terms & Conditions, Please sign & return to us.

We look after your dogs in our own home. They will be given tender loving care, allowed free run of the house and be treated just as if they were a member of our own family. A minimum of one walk per day comes as part of our dog boarding service. Their stay with us will be fun, exciting and a great opportunity for them to socialise and have lots of fun while you are away. Your dog will be happy and secure and get all the exercise and love and attention they are used to. You will have the opportunity to meet us before the stay, and visit our premises so you can assure yourself of our suitability for complete peace of mind. What is required by the owners:All belongings left at our premises are left at the owners own risk. We accept no liability for injury sustained by you whilst on our premises. The owner will provide all the equipment including: Bedding, Enough food for the duration, Toys, Treats, Collar and Lead, Medication, Bowls and Feeding Utensils and any other equipment your dog may need during their stay. We are also happy for you to send along anything you think may be helpful in making your dog's stay with us run as smoothly as possible. Please ensure that we know what times you plan to deliver/collect your dogs

Dogs Health:  We recommend that you take out your own pet insurance to cover illness or injury as vet bills will be re-claimed when you return to collect your pet from us. All dogs boarding with us must be in good health and all medical conditions discussed with us prior to us being able to board your pet. If we feel your pet is showing signs of illness, injury, pregnancy, infectious or contagious disease we may refuse to accept him/her. This is for the benefit of your own pet and that of other boarders. We require both Vet and insurance details for your pet.

Owners must be aware that boarding can be a stressful period for some animals. We will take every care to ensure that your pet's stay is as stress free as possible. However, very occasionally signs of illness can occur in usually healthy animals as a result of boarding. We cannot be held responsible in the event of illness. If your pet becomes ill during his/her stay with us, we will inform you immediately and consult a vet. If your pet then requires medical attention from the vet we will transport him/her there for treatment. We do not charge for this service but any costs for treatment by the vet must be met by you, the owner. Your pet will be treated under your name and address. Sadly animals can become ill and pass away with very little warning. In the extremely unlikely event that your pet passes away whilst in our care, we will contact you immediately and follow your wishes. We will accept no liability if these unfortunate circumstances occur. We reserve the right to refuse entry to any pets looking unwell.

Please make us aware of any injuries or medical conditions that your dog has at time of booking.

We do take Dogs & Bitches together but we have a free trial session, please let us know at time of booking if your dog does not mix with the opposite sex. We can not however take a female in season if we have a Dog staying. Please let us know if your bitch is due to come into season during its stay as we can keep them separate. Failure to do so could end in a pregnancy. We are not liable for any pregnancies that could occur during their stay.

Our Cats may venture in from time to time, please let us know if they need to be kept separate.

Fees and Charges: A 25% non refundable deposit will be required at time of booking. The balance must be paid at time of dropping your dog off. No payment, No Boarding, We reserve the right to cancel your booking if no payment has been made.  We do not accept cheques

Dogs must be sociable with other dogs, adults and children.  Bernie's Boarding Parlour reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to children or other pets whilst in our care.

Owners must give details of an emergency contact that will collect the dog(s) immediately should a situation arise. If your dog(s) is aggressive or bites any other pet or human during its board it will need to be collected by your emergency contact immediately. If a dog has to be taken to, or collected by, the emergency contact, for whatever reason, no refunds will be given.

If your dog damages any item in our home we will ask you to cover the cost of said item. This includes damage caused by chewing, ripping or soiling. A receipt will be provided. If you tell us that your dog is house trained and they go on to soil in the house, we reserve the right to pass on cleaning fees; this can include professional carpet cleaning, dry cleaning etc.

 In extreme circumstances your dog has to be removed from our premises and you do not have an emergency contact to take your dog, we will have to re-board your dog at an alternative place.If a dog has to be taken to, or collected by, another boarding company, for whatever reason, no refunds will be given and you will have to pay for the additional accommodation.
Exclusions:We do not accept dogs with any aggressive tendencies or that are not house trained, or that are likely to chew furniture, or dogs that are boisterous or not under control. We do NOT offer a service for banned breeds. We do NOT offer a service for dogs registered under the Dangerous Dogs Act 1991 or Dog Hybrids registered under the Dangerous Wild Animal Act 1976. We reserve the right to decline or terminate a booking at anytime for whatever reason.

I (client) accept the Terms & Conditions stated above



Signed……………………………………………………… Date………………..



Print Name …………………………